VeriClaim Quality – in Quantity

Any company can “claim” to offer top quality, but VeriClaim ensures it for our customers through six specific processes. These processes are based on a staffing plan that includes several dedicated quality control positions up to the highest levels, four separate quality control functions, extensive employee training and a rigorous client-based feedback and improvement cycle.

During the Claims Process

1. Dedicated program managers
   
   • Coordinate roll-out and oversight of programs
   • Establish, monitor and enforce service standards
   • Approves all field invoices
   • Review detailed claim status reports – daily, weekly, monthly, quarterly and annually year-over-year
   • Intervene and respond rapidly whenever needed
   • Available to clients 24/7 by cell phone
2. Staff-wide Quality Assurance & Quality Control Oversight
   
   • Measures, monitors and manages cycle time and performance standards from a national resource center
3. Branch & Regional Oversight
   
   • Reviews open files randomly
   • Actively monitors workloads
   • Escalates issues 

After the Claims Process – for Continuous Improvement

1. Vice President of Quality Assurance, Reporting to the CEO
   
   • Conducts audits of each office and each adjuster in each office
   • Develops and implements corporate best practices
   • Creates automated methods to measure Service Level Agreement and timeliness compliance.
2. Continuous Employee Training and Education
   
   • External industry seminars and classroom training
   • University-based continuing education
   • Internal mentoring and training
3. Client Audits
   
   • Regularly scheduled and as-needed reviews based on client input and feedback